Power Your Omni Channel Retail Strategy

our customers demand a seamless, unified shopping experience. They expect the same personalized experience regardless of channel, with the ability to shop anywhere, pay anywhere and receive merchandise anywhere. To do that retailers need a holistic view of the customer, order and the business. Which mean leaving the disconnected, standalone systems of the past behind.

With NetSuite, retailers can deliver on those expectations with an end-to-end solution and single commerce cloud platform that combines ecommerce, and order management with back office systems. Whether you have multiple channels, brands or business models, selling across multiple regions and countries, NetSuite enables you to manage your entire business from a single cloud system which is available anytime, anywhere.

Technology shouldn’t keep you from innovating and improving your business. You need to satisfy your customers and differentiate your brand in a fast-moving market. Cloud-based, mobile-ready solutions from NetSuite enable retailers of all types and sizes to innovate and focus on increasing profits and satisfying customers rather than managing the complexities of traditional retail software and hardware.

As shoppers and the industry dictate change, your business needs to adapt. NetSuite enables you to future proof your retail enterprise with cloud-based solutions that are configured and customized to meet your specific retail needs, allowing you to quickly and easily add new channels, geographies, business models and brands. NetSuite’s end-to-end unified system provides real-time insights into customers, inventory, sales, financials and more, helping to grow the business and profits. NetSuite's flexible and agile platform grows with the business at a far lower cost and less hassle than traditional on-premise systems. And don't worry about version-lock, it's a thing of the past. With every NetSuite upgrade, your configurations and customizations migrate seamlessly.

Deliver engaging, personalized shopping experiences and build customer loyalty with a single view of all customer transactions and interactions across all channels and touch points. With a 360-degree view into customers, products and orders across all channels, NetSuite enables you to understand and connect with your customers, segmenting and personalizing their experience to build loyalty and drive growth.

NetSuite makes it easy to deliver engaging brand experiences to online customers across any device—desktop, smartphones and tablets—using our SuiteCommerce platform. Drive more traffic to your web stores, convert browsers into customers and increase online revenue with a flexible, feature rich platform that easily accommodates change and grows with you.

• Seamlessly connect ecommerce with your operational business systems with a single cloud-based platform.
• Provide an optimized experience to any device with responsive web design.
• Expand your online channels by selling through multiple brands, languages and currencies atop a single ecommerce platform.
• Show real-time inventory data on your site, including how many products are available online or in a particular store.
• Deliver seamless cross-channel functionality with buy online/pickup in store, buy online/return to store and order in store/fulfil from anywhere.
• Deliver real-time customer service with a password-protected, self-service customer center enabling customers to manage all aspects of their shopping experience.

• Create relevant and personalized Omni channel shopping experiences across in-store, web and mobile channels.
• Ensure customers find the products that they are looking for quickly and easily with powerful Solr site-search, combined with robust, guided navigation capabilities.
• Efficiently manage promotions and personalized marketing with promotional URLs, coupons and cross selling.
• Dynamically segment customers to provide personalized merchandising and promotions based on behaviour, demographics, purchases and more.

Engage Customers
Satisfy customers and keep them coming back to your brand with personalized and engaging shopping experiences.

Convert Browsers
Convert browsers into buyers by delivering innovative and relevant shopping experiences on any device.

Increase Revenue
Deliver true Omni channel shopping across all channels through a single, cloud commerce platform.

With NetSuite's retail CRM you get an Omni channel view of each customer so you can deliver personalized service, build customer loyalty and achieve a competitive advantage with your brand.

• Get a single 360-degree view of the customer across all channels for complete visibility into all online, in-store and call-center transactions and interactions.
• Build customer loyalty by targeting the right customer at the right time with the right product.
• Build rich customer profiles based on behaviours and interactions that can be made available to sales associates, marketing and service personnel.
• Segment and target buyers for highly focused, personalized upsell and cross-sell campaigns and targeted promotions.
• Manage, track and analyse all marketing campaigns across all channels in a single application.
• Offer customers self-service options to view their online purchase history, reorder and find answers to their questions 24/7.
• Ensure customer issues and touch points are tracked fully through to completion with fully integrated case and support tracking.

Boost Customer Profitability
Drive revenue and profitability with a complete understanding of a customer's Omni channel lifetime value.

Build Loyalty
Leverage a more complete picture and target the right customer at the right time with the right product.

Improve Marketing and ROI
Manage, track and analyse campaigns from start to finish with closed loop marketing across all channels.

Meet customer expectations to buy, fulfil and return anywhere while maximizing profitability by centralizing order management and having a single view of inventory across all channels and the supply chain. NetSuite Order Management provides the ability to meet and exceed rising customer expectations for Omni channel fulfilment while boosting profitability and optimizing inventory.

• Avoid additional integration or an extra layer between your customer facing systems and your fulfilment execution engines.
• Manage orders from multiple channels—web, call center, mobile, kiosk—all in one place.
• Get a single view of inventory, spanning warehouses, stores, 3PLs and drop-ship locations.
• Reduce excess inventory, capture lost sales and promote the most profitable products to your customers.
• Easily and accurately support cross-channel returns and exchanges.
• Implement intelligent fulfilment and improve inventory efficiency by fulfilling online orders from the best store, warehouse or vendor/drop-ship locations.
• Implement an endless aisle and expand your assortment without increasing warehouse and store footprints with an automated end-to-end, drop-ship fulfilment process.

Decrease Fulfilment Costs
Intelligently process and fulfilling orders in the most efficient and cost effective manner.

Increase Customer Satisfaction
Meet customer demand with the flexibility to buy, fulfilling and return anywhere.

Improve Inventory Utilization
Avoid markdown and overstock by easily fulfilling orders from the most economical and efficient location.

NetSuite enables you to manage your entire retail enterprise with key metrics so you can make timely, fact-based decisions with dashboard analytics and retail reporting. All data can be viewed in real-time as key performance indicators (KPIs), graphical report snapshots, trend graphs and KPI scorecards.

• Rely on a single version of the truth with all data across all channels residing in a single source.
• Make quick, informed decisions regarding channels, inventory, suppliers and customers with predefined, role-based dashboards.
• Empower business users with easy to use tools to create customized reports, KPI's and dashboards.
• Monitor KPIs from anywhere at anytime with access via web browser and mobile device.

Run Business Better
Identify issues, trends and opportunities and instantly drill down to underlying reasoning to take action.

Improve Decision Making
Drive better, faster decision making with real-time data, KPI's and personalized dashboards.

Optimize your inventory and your supply chain to speed delivery time, increase sales, improve inventory turn and deliver the products your customers want when they want them.

• Achieve real-time inventory visibility across all channels including stores, warehouses, 3PLs and drop-ship locations.
• Leverage Multi-Warehouse Inventory to perpetual inventory tracking across multiple locations.
• Track transfers between locations within the enterprise, even across subsidiaries.
• Receive purchase orders and transfer orders at all inventory locations.
• Manage and tracking inventory adjustments; as well as their financial impact to the business.
• Audit current inventory positions at scheduled intervals with Physical Counts.

• Manage your supplier/vendor relationships from single system.
• Allow vendors to interact directly with your business to see invoices and orders, and even make payments through our Supplier Portal.
• Track and have full visibility to all purchase orders for each vendor.
• Ensure compliance for all vendors with full 3 Way Match visibility to automaticity highlight items outside of tolerances.
• Delivery Date Management for inbound orders to ensure you are prepared to meet incoming supply.
• Set up supplier KPIs to manage compliance and success factors related to vendor scorecards.

Increased Vendor Effectiveness
Real-time access to vendor performance KPI's and scorecards.

Reduce Inventory Carrying Costs
Using intelligent data to better leverage inventory across the supply chain.

Streamline financial processes and planning and increase insight into the financial side of your retail enterprise with a fully integrated financial management system that allows you to improve organizational efficiencies and grow the business.

• Support core accounting functions such as general ledger, accounts receivables, accounts payable and fixed assets management with strong compliance management.
• Improve business performance, increase financial close efficiency and reduce back-office costs with standardized processes using a single, integrated solution.
• Rely on audit trail visibility with drill-down capabilities to see the underlying detail from financial statements to the transaction.
• Optimize procure-to-pay and leverage an intuitive user interface and integrated workflow to process requisitions to vendor payments, end-to-end.
• Ease tax compliance with prebuilt tax intelligence to process sales transactions in compliance with proper regulations.
• See consolidated financial results for any part of the business at a summary level, and all the way down to the underlying transactional details with real-time visibility.

Speed Insight
Gain real-time access to the financial and operational performance of your retail enterprise.

Streamline Operations
Automate transaction flow and reduce manual data entry to eliminate errors and improve time to value.

Manage Risk and Compliance
Maintain compliance with applicable accounting standards while establishing control and enabling audit trails.