NetSuite is the only cloud customer relationship management (CRM) solution that delivers a real-time 360-degree view of your customer experience, from lead and opportunity through to sales order management, upsell, renewals, and service.
In addition to advanced sales force automation (SFA), customer support, and marketing automation, NetSuite CRM+ delivers capabilities well beyond those offered by traditional CRM systems, including quotes, order management, commis- sions, sales forecasting, and more, all in one comprehensive cloud CRM solution.
- Clear visibility into sales, service and marketing performance
- Streamlines quote-to-order processes
- Elevates productivity with a 360-degree view of your customers
- Improves sales performance through forecasting, upsell and commission management
- Drives collaboration with partners
- Increases customer service productivity and reduces case resolution times
- Manage multinational sales and services organizations, with Global CRM.
Sales Force Automation
Optimize sales processes with complete opportunity management, and get powerful tools to drive performance including sales forecasting, commission management, upsell management and more.
Customer Service Management
Drive service with complete case and escalation management, and accelerate service with knowledge base management, customer self-service and more.
Partner Relationship Management
Improve collaboration with partners through partner relationship management (PRM) that delivers joint marketing campaigns, joint lead management, partner commissions and order processing.
Grow faster with almost unlimited customer segmentation and targeting capabilities, email marketing and true marketing program ROI analysis.
Comprehensive support for mobile devices—iPhone, iPad, BlackBerry or Windows Mobile—ensures that your employees can access NetSuite when and where they need it.
CRM Analytics and Reporting
Fingertip access into sales, marketing and customer service information lets you measure and optimize performance—you even get back-office metrics for total business visibility.