Support and Maintenance

We know how important it is to help our customer manage the business.

Support and Maintenance

Clustin’s global organisation provides you with flexible support options that are tailored to your business needs. This ensures that we can maximize satisfaction in your investment with Clustin. With strong expertise across NetSuite ERP, CRM, Ecommerce, PSA, SuiteCloud as well as specific NetSuite modules, NetSuite’s SuiteSupport specialists will be able to address your NetSuite questions and issues rapidly to keep your business running smoothly.

Clustin’s Support portfolio offers your organization a choice of support offerings to match your business needs, from Silver to Gold to Platinum level support. Each provides specific service levels and capabilities, from online case submission to 24x7 phone support.

No matter what support level you select, Clustin provides the portal as standard, which delivers a comprehensive knowledge base, online case submission and much more.

A rapid response to business needs
Clustin guarantees a response time in line with the business needs of the client, from responses within an hour for critical problems to two working days for low level issues.